Customer Experience Advisor | Growth & Benefits

Dx; England; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health cash plan

20 days holiday + BH

Long service recognition

Maternity/paternity

Company pension

Life assurance

EAP + 24/7 GP

DX Discounts Portal

Career progression

Résumé du poste

Dx is seeking Customer Service Advisors to deliver exceptional service to a diverse and demanding client base. You will handle inbound and outbound queries, follow processes and SLAs, and collaborate with operations and account management to resolve issues promptly.

Join a team committed to customer satisfaction, with competitive pay and a comprehensive benefits package including health plan, pension and life cover. This is a UK-based on-site role with clear opportunities for progression.

Responsabilités

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Description du poste

Dx is seeking Customer Service Advisors to deliver exceptional service to a diverse and demanding client base. You will handle inbound and outbound queries, follow processes and SLAs, and collaborate with operations and account management to resolve issues promptly.

Join a team committed to customer satisfaction, with competitive pay and a comprehensive benefits package including health plan, pension and life cover. This is a UK-based on-site role with clear opportunities for progression.