Customer Experience Champion

DX Network Services; Alconbury; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 20 days increasing with time

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Job summary

DX Freight is seeking a Customer Service Advisor to deliver the Delivered Exactly promise by delighting customers with proactive and timely service across a wide range of accounts.

You will work closely with operations and account management teams to resolve issues, handle queries, and ensure service level agreements are met. We offer training, development and clear career progression within the DX network.

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Job description

DX Freight is seeking a Customer Service Advisor to deliver the Delivered Exactly promise by delighting customers with proactive and timely service across a wide range of accounts.

You will work closely with operations and account management teams to resolve issues, handle queries, and ensure service level agreements are met. We offer training, development and clear career progression within the DX network.