Customer Service Advisor

Dx; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Health plan

20 days holiday + bank holidays

Long service recognition

Parental leave enhancements

Pension scheme

Life assurance

Employee assistance

DX Discounts

Career progression

Job summary

Dx in Manchester is seeking a Customer Service Advisor to deliver outstanding support to a diverse client base. You will respond to inbound queries, resolve issues and work closely with account management teams to meet service standards and customer expectations.

You will thrive in a busy environment, co-ordinating with service centres and colleagues to ensure timely action on requests. The role offers competitive pay, a company pension, life assurance and a range of wellbeing benefits with

Qualifications

• Respond to inbound customer queries and resolve issues.
• Coordinate with account management teams to meet SLAs.
• Work as part of a team to ensure high service standards.
• Engage proactively with service centres to confirm requirements and actions.
• Identify and escalate issues when needed.
• Assist with other customer account support duties.

Responsibilities

• Receive and handle all inbound queries and manage through to resolution for specific customer accounts.
• Action all customer queries in line with required processes and service level agreements.
• Work as part of a team to ensure excellent customer service delivery every time.
• Coordinate with service centres to ensure customer requirements are received and actioned.
• Recognise and deal with queries and requests in line with account requirements.
• Undertake any other customer account support duties as required.

Job description

Role summary

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!