Customer Service Manager

DX Network Services; Plympton; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 25 days increasing with len​

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme incl. 24

DX Discounts Portal

Excellent opportunities for career...

Job summary

DX is seeking a Customer Service Manager to lead the Customer Services team, driving exceptional customer experiences across touchpoints and ensuring service levels are consistently met.

You will partner with Account Managers and General Managers to implement continuous service improvements, coach staff, and promote a proactive, energetic service culture. The role emphasizes strong communication and a hands-on approach to resolving issues quickly.

Job description

Customer Service Manager - DX

Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits.

Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.

Liaise with Account Managers and General Managers to improve overall customer service satisfaction.

Handle and resolve calls from Customer Service Advisors via internal teams and processes.

Be a role model for delivering great service with a confident approach to talking to customers and colleagues, This role is about communicating effectively, being proactive and having energy to get the job done!

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.

Benefits

• Competitive Rates of Pay


• Company Funded Health Cash Plan


• Holidays: 25 days increasing with length of service + bank holidays


• Long Service Recognition scheme


• Enhanced Maternity & Paternity


• Company Pension Scheme


• Life Assurance


• Employee Assistance programme including 24/7 Virtual GP


• DX Discounts Portal


• Excellent opportunities for career progression and more!!

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