Customer Experience Champion

Retail; Kettering; On-site; GBP 1,240,000 - 1,515,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Job summary

Sainsbury's is seeking a Customer Assistant to deliver friendly, customer-first service across store duties, including stocking shelves, picking orders, serving customers and promoting products.

You will use digital tools to enhance the shopping experience, keep shelves tidy, and move stock as needed. A strong team player who pays attention to detail will thrive in this fast-paced environment.

Qualifications

• Right to work in the UK is required.
• Minimum age 18 due to hours and goods handled.
• Ability to thrive in a fast-paced, physical environment.
• Willingness to learn and use digital tools to assist customers.

Responsibilities

• Provide friendly, value‑adding service to customers.
• Assist with shelving, order picking, cashiering and product recommendations.
• Use digital tools to enhance customer experience and efficiency.
• Keep stock tidy and well-presented across the store.
• Support colleagues and adapt to store needs as required.

Skills

Customer service

Team player

Flexible

Strong communication

Tools

POS systems

Job description

Sainsbury's is seeking a Customer Assistant to deliver friendly, customer-first service across store duties, including stocking shelves, picking orders, serving customers and promoting products.

You will use digital tools to enhance the shopping experience, keep shelves tidy, and move stock as needed. A strong team player who pays attention to detail will thrive in this fast-paced environment.