Customer Experience Specialist — Shape Positive Outcomes

Veolia Group; Warrington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Parking

Company pension scheme

25 days annual leave

Subsidised lunch

Employee wellbeing support

Job summary

Veolia is seeking a customer experience specialist to join our Warrington team on a 6-month FTC (with potential extension or permanent). You will handle inbound calls, emails and live chat, resolving queries and ensuring a positive customer journey while meeting service standards.

Working 40 hours per week, Monday to Saturday, with some bank holidays. Benefits include pension, parking, 25 days leave, discounts and well-being support, plus ongoing training to reach your full potential.

Qualifications

• Strong customer service ethic and willingness to learn.
• Excellent communication via phone, email and live chat.
• Ability to work in a fast-paced, multi-tasking environment.
• Commitment to data protection and confidentiality.
• Right to work in the UK.

Responsibilities

• Answer inbound calls and emails and document resolutions.
• Provide personalized solutions to customer needs.
• Build relationships with internal and external customers.
• Identify ways to improve the customer experience.
• Maintain accurate records and comply with data protection.
• Promote Veolia products and services to customers.

Skills

Customer focus

Active listening

Team player

Planning & organisation

Interpersonal skills

Proactive & adaptable

Attention to detail

Google Workspace

Data protection

Initiative

Education

GCSEs incl Maths & English

Tools

Google Office Apps

Job description

Veolia is seeking a customer experience specialist to join our Warrington team on a 6-month FTC (with potential extension or permanent). You will handle inbound calls, emails and live chat, resolving queries and ensuring a positive customer journey while meeting service standards.

Working 40 hours per week, Monday to Saturday, with some bank holidays. Benefits include pension, parking, 25 days leave, discounts and well-being support, plus ongoing training to reach your full potential.