Customer Experience Advisor

Veolia Group; Warrington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Parking

Company pension scheme

25 days annual leave

Subsidised lunch

Employee wellbeing support

Job summary

Veolia is seeking a customer experience specialist to join our Warrington team on a 6-month FTC (with potential extension or permanent). You will handle inbound calls, emails and live chat, resolving queries and ensuring a positive customer journey while meeting service standards.

Working 40 hours per week, Monday to Saturday, with some bank holidays. Benefits include pension, parking, 25 days leave, discounts and well-being support, plus ongoing training to reach your full potential.

Qualifications

• Strong customer service ethic and willingness to learn.
• Excellent communication via phone, email and live chat.
• Ability to work in a fast-paced, multi-tasking environment.
• Commitment to data protection and confidentiality.
• Right to work in the UK.

Responsibilities

• Answer inbound calls and emails and document resolutions.
• Provide personalized solutions to customer needs.
• Build relationships with internal and external customers.
• Identify ways to improve the customer experience.
• Maintain accurate records and comply with data protection.
• Promote Veolia products and services to customers.

Skills

Customer focus

Active listening

Team player

Planning & organisation

Interpersonal skills

Proactive & adaptable

Attention to detail

Google Workspace

Data protection

Initiative

Education

GCSEs incl Maths & English

Tools

Google Office Apps

Job description

Ready to find the right role for you? Salary: Competitive plus Veolia benefits and Pension

Location: Birchwood Park, Warrington

Duration: FTC 6 Months (With a possibility to extend or become permanent)

Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you!

What we can offer you:

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What will you be doing?

• Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
• Always putting our customers first and finding personalised solutions to meet their needs
• Building strong relationships with both internal and external customers to ensure we deliver the best service
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
• Supporting the business by promoting Veolia's products and services to our customers
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills
• Working collaboratively with other teams to deliver timely resolutions for our customers
• Bringing your best selves to work every day to achieve targeted growth and provide exceptional servic

We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves.

What you’ll bring:

• Proven Ability to put the customer first, whether it's face to face or on the phone
• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
• Use strong planning and organisational skills to deliver excellent service
• Show great interpersonal skills and pay attention to detail in everything we do
• Be proactive, adaptable, and always willing to go the extra mile for our customers
• Have a passion for personal and professional growth, and a commitment to exceeding expectations
• Be open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, speed of typing, and a friendly telephone manner are essential
• A basic understanding of business finance and customer profitability is important
• Be proficient in using Google Office Applications and able to learn new systems quickly
• Take initiative and have a genuine interest in going above and beyond for customers
• At least 5 GCSEs grade C or above including Maths and English
• Have the right to work in the UK

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proudly Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.