Banking Concierge: In-Branch & Digital Banking Support

HSBC Group; Carisbrooke; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Six weeks' holiday

Perks at Work

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Group is seeking a Customer Service Representative to deliver outstanding in-branch service. You will take ownership of customer transactions, explain self-service options, and guide customers to HSBC digital platforms.

The role emphasizes a proactive, friendly approach, with training to support growth. The position is full-time (35 hours/week) with a structured training program and a starting salary of £25,000 plus a discretionary annual bonus.

Qualifications

• Excellent communication skills enabling effective conversations with customers.
• Ability to own customer enquiries through to resolution with a friendly, efficient service.
• Resilience in a changing branch environment.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced branch setting.
• Process a wide range of transactions with high accuracy.
• Educate customers about HSBC self-service devices and digital banking platforms.
• Collaborate with the branch team to improve workflows and customer experience.
• Maintain attention to detail in all tasks.

Skills

Excellent communication

Empathy

Ownership of enquiries

Resilience

Job description

HSBC Group is seeking a Customer Service Representative to deliver outstanding in-branch service. You will take ownership of customer transactions, explain self-service options, and guide customers to HSBC digital platforms.

The role emphasizes a proactive, friendly approach, with training to support growth. The position is full-time (35 hours/week) with a structured training program and a starting salary of £25,000 plus a discretionary annual bonus.