Customer Experience Associate - Betting Retail

William Hill; Hawick; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday

Birthday day off

Pension contributions 4%

Discounts

Training and development

Full/Part-time hours

Job summary

William Hill, part of evoke, is seeking friendly, customer-focused individuals to join our retail shops across the UK. You will welcome customers, process bets, and assist with queries while helping customers use betting terminals and building lasting relationships in a supportive, dynamic environment.

We offer varied full- and part-time hours, with an annual pay review and bonus scheme, 28 days of holiday (pro rata), pension contributions matched to 4%, discounts, and a strong focus on training

Qualifications

• Age 18+ (it's a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Job description

William Hill, part of evoke, is seeking friendly, customer-focused individuals to join our retail shops across the UK. You will welcome customers, process bets, and assist with queries while helping customers use betting terminals and building lasting relationships in a supportive, dynamic environment.

We offer varied full- and part-time hours, with an annual pay review and bonus scheme, 28 days of holiday (pro rata), pension contributions matched to 4%, discounts, and a strong focus on training