Customer Experience Associate

Co-Operative Energy Ltd; Redditch; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Annual leave up to 37 days

Health & wellbeing programmes

Training & development

Maternity/Paternity leave

Job summary

OurCoop in Redditch is seeking a Customer Service Assistant to join our store team. You will greet customers, operate tills, process checkouts quickly, replenish stock and keep the store welcoming.

Shifts may include evenings and weekends to support our customers, with full training provided and opportunities for progression in a diverse, inclusive workplace. You’ll be part of a friendly team focused on delivering great shopping experiences.

Qualifications

• Demonstrates strong customer service skills and ability to engage with shoppers.
• Excellent listening and verbal communication abilities.
• Ability to work well within a team in a fast-paced environment.
• Positive attitude and resilience during busy periods.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience.
• Providing customers with a speedy and convenient checkout process.
• Replenishing stock to ensure customers can purchase our wide variety of products.
• Ensuring the store is welcoming and presentable at all times.

Skills

Customer focus

Listening & communication

Team interaction

Enthusiastic & resilient

Friendly & approachable

Job description

OurCoop in Redditch is seeking a Customer Service Assistant to join our store team. You will greet customers, operate tills, process checkouts quickly, replenish stock and keep the store welcoming.

Shifts may include evenings and weekends to support our customers, with full training provided and opportunities for progression in a diverse, inclusive workplace. You’ll be part of a friendly team focused on delivering great shopping experiences.