Customer Experience Assistant (Evenings & Weekends)

OurCoop; Stonehouse; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Dev Plans

Enhanced family leave

Job summary

OurCoop is hiring a Customer Service Assistant to help customers with a friendly, efficient service and a great in-store experience. The role may include evenings and weekends to cover busy periods and meet customers’ needs.

You'll be part of a diverse team focused on delivering excellent store experiences, including handling checkouts quickly and helping stock the shelves to showcase our wide range of products.

Qualifications

• Customer-focused with excellent store experience.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable manner.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience.
• Providing customers with a speedy and convenient checkout process.
• Replenishing stock to ensure customers can purchase our wide variety of products.
• Ensuring the store is welcoming and presentable at all times.

Skills

Customer focus

Active listening

Communication

Team collaboration

Enthusiasm

Job description

OurCoop is hiring a Customer Service Assistant to help customers with a friendly, efficient service and a great in-store experience. The role may include evenings and weekends to cover busy periods and meet customers’ needs.

You'll be part of a diverse team focused on delivering excellent store experiences, including handling checkouts quickly and helping stock the shelves to showcase our wide range of products.