Customer Experience Apprentice | Training & Growth

Stellantis &You UK; Hatfield; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Two-year contract

Training programme

Career progression

Company car scheme

Pension contributions

Employee share scheme

Rewards app

Employee assistance program

Holiday entitlement

Job summary

Stellantis &You UK is seeking an Apprentice Customer Advisor in Hatfield. The role focuses on delivering excellent customer service, guiding customers through the journey, and supporting vehicle health checks. Training is provided via our Performance Academy.

As an apprentice, you will learn to communicate effectively, handle quotes, and assist with service plans, while benefiting from a structured development path and industry-leading training opportunities.

Qualifications

• Must have a passion for customer service.
• Strong organisational and communication skills.
• Willingness to learn and train.

Responsibilities

• Guide customers through the Stellantis & You UK Customer Journey.
• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and upsell additional work through Vehicle Health Check.
• Quote and sell Service Plans to retain customers.
• Inform customers on progress and costs, and take payments.

Skills

Customer service

Organisation

Communication

Willingness to learn

Job description

Stellantis &You UK is seeking an Apprentice Customer Advisor in Hatfield. The role focuses on delivering excellent customer service, guiding customers through the journey, and supporting vehicle health checks. Training is provided via our Performance Academy.

As an apprentice, you will learn to communicate effectively, handle quotes, and assist with service plans, while benefiting from a structured development path and industry-leading training opportunities.