Apprentice Customer Advisor

Stellantis &You UK; Crawley; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Training at our dedicated Academy

Employee Car Scheme

Employee Share Scheme

Money savings at large retailers

Discounts via Reward Gateway

Job summary

A leading automotive company in the UK is offering an exciting Customer Advisor Apprentice role that provides a unique opportunity to gain practical experience while earning a salary. As an Apprentice, you will learn to interpret customer needs and deliver excellent service in the automotive industry. Candidates should possess minimum GCSEs in Maths and English, showcasing a self-motivated and innovative mindset. This role includes a 2-year fixed term contract with comprehensive training at a dedicated academy.

Qualifications

• Self-motivated and passionate individual.
• Good at absorbing information and analysing problems.
• Able to build strong, collaborative relationships.

Responsibilities

• Develop ability to interpret customer and business needs.
• Deliver first-class customer service.
• Gain hands-on experience in the automotive industry.

Skills

Excellent communication skills

Organisational skills

Problem analysis

Creative mindset

Education

Minimum GCSEs Grade C/4 in Maths and English

Job description

Stellantis &You Customer Advisor Apprentice

• NVQ Level 2 in Customer Service Practitioner
• 2-year fixed term contract
• March 2026 intake

Your journey with us

This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands‑on experience in the automotive industry as a Customer Advisor.

As a Stellantis &You Apprentice, you will develop the ability to interpret customer and business needs using technology and resources to deliver first‑class customer service. This program aims to provide a comprehensive understanding of the aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.

Are you the ONE?

You should have a minimum of GCSEs Grade C/4 including Maths and English or equivalent. In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.

You are a self‑motivated, passionate, innovative individual. You have excellent communication skills and are able to build strong, collaborative, working relationships with employees and teams across the organisation and at all levels. You are organised and are good at absorbing information and analysing problems, above all with a creative mindset.

The Benefits

Here at Stellantis &You, our benefits are so much more than just a salary. Are you ready, from day one you will have access to:

• 2-year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in house trainer
• Employee Car Scheme
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.