Apprentice Parts Advisor

Stellantis &You; Croydon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Car Scheme

Employee Share Scheme

Money savings at large retailers

Job summary

Stellantis &You in Croydon is offering a customer service apprenticeship as a Parts Advisor, allowing individuals to gain hands-on experience in the automotive industry while earning a salary. The role involves building customer relationships, managing stock control, and ensuring first-class customer service.

Benefits include a fixed-term contract, specialized training sessions, and access to employee schemes. Candidates should be able to communicate effectively and adapt to digital systems in a supportive work environment.

Qualifications

• Ability to build relationships with customers.
• Clear communication with customers and colleagues.
• Adaptability to new digital systems.

Responsibilities

• Communicate clearly with customers & colleagues.
• Order and manage parts efficiently.
• Assist with workshop maintenance.

Job description

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognising the hard work, flexibility, and commitment of our people so we offer an industry‑leading benefits package alongside our competitive basic salary and bonus.

This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands‑on experience in the automotive industry as a Parts Advisor.

As a Stellantis &You Apprentice, you will develop the ability to build relationships with our internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring our workshops run smoothly by ensuring the correct parts are available and delivering first‑class customer service. This program aims to provide a comprehensive understanding of the parts and after‑sales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.

Here at Stellantis &You, our benefits are so much more than just a salary. From day one you will have access to:

• 2‑year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in‑house trainer
• Employee Car Scheme
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway

Role Description

In this role you will:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell‑up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process.
• Receive in Parts from Hub via shipment processing.
• Monitor Parts Stock Levels and inform Hub if requires attention.
• Order Parts with the technicians on warranty or complex diagnostic repairs.
• Manage & Invoice Internal Job Cards for New & Used Cars.
• Chase back ordered parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction.
• Prepare Warranty Claims, Prior Approvals & Invoices.
• Assist with day‑to‑day running and maintenance of the workshop.
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation.
• Internal Authorisation, Invoicing & Status Updates with Workshop.

We believe in developing YOU, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.