Apprentice Customer Advisor — Training + Car Scheme

Stellantis &You; Bristol; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company car scheme

Up to 7% Employer Pension Contribution

22 days annual leave + bank holidays

Employee Share Scheme

Rewards App discounts

Employee Assistance Programme

Training at our dedicated Academy

Job summary

Stellantis & You UK is seeking a customer service oriented individual to guide customers through the UK customer journey and communicate clearly with clients and colleagues. Training is provided through our Performance Academy with induction and online modules.

The role focuses on adopting digital systems, proposing additional work, quoting service plans, and handling invoices. Prior automotive experience is not required; willingness to learn is essential.

Qualifications

• Passion for customer service
• Strong organisation and communication skills
• Willingness to learn and adapt to training
• Comfort with new digital systems and processes

Responsibilities

• Guide customers through the Stellantis & You UK Customer Journey.
• Communicate clearly with customers and colleagues.
• Adopt new digital systems as part of digitalisation strategy.
• Propose and sell additional work via Vehicle Health Check.
• Quote and sell Service Plans to retain customers.
• Explain invoices and take payments.
• Update customers on progress and required works.

Skills

Customer service

Organisation

Communication

Willingness to learn

Job description

Stellantis & You UK is seeking a customer service oriented individual to guide customers through the UK customer journey and communicate clearly with clients and colleagues. Training is provided through our Performance Academy with induction and online modules.

The role focuses on adopting digital systems, proposing additional work, quoting service plans, and handling invoices. Prior automotive experience is not required; willingness to learn is essential.