Customer First Coordinator — Flexible, Community-Focused Service

Teign Housing; Highweek; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 25 days

Private health care

Flexible working

Salary sacrifice

Eye care allowance

Cycle to work

Employee assistance

Pension contributions

Job summary

Teign Housing is seeking a Customer First Coordinator to join our team in Devon. You will be the first point of contact for customers, handling queries across multiple channels and guiding residents through housing applications, payments, repairs, and renewals.

You will support reception duties, organise customer events and assist in marketing campaigns while contributing to a high-performance culture and excellent service standards.

Qualifications

• Strong customer service mindset
• Ability to solve problems and multi-task

Responsibilities

• First point of contact for all customer queries via phone, email, live webchat and post.
• Assist with housing applications, rent payments, repairs and renewals, and related issues.
• Maintain a busy reception area and help organise customer events and marketing campaigns.

Job description

Teign Housing is seeking a Customer First Coordinator to join our team in Devon. You will be the first point of contact for customers, handling queries across multiple channels and guiding residents through housing applications, payments, repairs, and renewals.

You will support reception duties, organise customer events and assist in marketing campaigns while contributing to a high-performance culture and excellent service standards.