Customer Complaints Investigator & Process Coach

HQN Ltd; Portishead; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

HQN Ltd in Portishead is seeking a Customer Complaints Investigator to join the team, working with the Customer Complaints Manager to review and investigate issues.

You will liaise with various departments, ensure compliance with housing ombudsman guidelines, and help drive improvements to the complaints process.

The role includes providing feedback, coaching colleagues, and supporting KPI delivery and learning across the business.

Responsibilities

• Review and investigate complaints as part of the complaints team.
• Provide feedback, training and coaching to internal teams.
• Improve the complaints procedure and identify learning points.
• Ensure complaints handled in line with housing ombudsman guidelines.

Job description

HQN Ltd in Portishead is seeking a Customer Complaints Investigator to join the team, working with the Customer Complaints Manager to review and investigate issues.

You will liaise with various departments, ensure compliance with housing ombudsman guidelines, and help drive improvements to the complaints process.

The role includes providing feedback, coaching colleagues, and supporting KPI delivery and learning across the business.