Customer Experience Advocate Digital Banking

HSBC Global Services Limited; Andover; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Andover. This role involves educating customers on digital banking services and fraud awareness while providing exceptional customer support. Candidates will receive rigorous training and enjoy a comprehensive benefits package, including over six weeks of holiday and employee discounts. The position offers a competitive salary of £26,000 for a 35 hour work week.

Benefits

Over six weeks of holiday

Employee discounts

Life assurance

Qualifications

• Candidates should have strong communication skills to assist customers effectively.
• Experience in customer service is beneficial.
• Ability to educate on digital banking products.

Responsibilities

• Educate customers on digital banking services.
• Provide support to vulnerable customers.
• Deliver exceptional customer service.

Skills

Excellent communication skills

Customer service orientation

Ability to educate customers

Job description

A leading global bank is seeking a Customer Service Consultant in Andover. The role requires excellent communication skills and involves educating customers on digital banking services and fraud awareness. Successful candidates will provide exceptional customer service and support vulnerable customers. The position offers a salary of £26,000 for 35 hours per week, rigorous training, and a comprehensive benefits package, including over six weeks of holiday, employee discounts, and life assurance.