Customer Experience Advisor: Orders & Fulfillment

E3 Recruitment; Brighouse; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Enhanced Maternity & Paternity leave

Cycle to Work Scheme

Job summary

E3 Recruitment represents a global manufacturing organisation, recruiting a Customer Service Advisor to join their Wakefield team. The role focuses on delivering outstanding customer service, processing orders, coordinating with internal and external partners, and keeping customers updated on deliveries.

The ideal candidate will have experience in a manufacturing setting, strong multi-channel communication, and familiarity with CRM systems.

Qualifications

• Experience as a Customer Service Advisor or similar within a manufacturing organisation.
• Ability to communicate effectively across multiple channels (phone, email, face-to-face).
• Experience with order processing software and CRM systems.
• Previous experience as a Customer Service Advisor in a B2B environment.

Responsibilities

• Deliver outstanding customer service and manage customer enquiries through to resolution.
• Process and coordinate customer orders, ensuring accuracy and on-time delivery.
• Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
• Provide customers with regular updates on orders, deliveries, and service requests.
• Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
• Coordinate sample requests and maintain accurate customer records.
• Support continuous improvement by identifying trends and opportunities to enhance customer experience.

Skills

Customer service

Multi-channel communication

CRM systems

B2B experience

Tools

CRM software

Order processing software

Job description

E3 Recruitment represents a global manufacturing organisation, recruiting a Customer Service Advisor to join their Wakefield team. The role focuses on delivering outstanding customer service, processing orders, coordinating with internal and external partners, and keeping customers updated on deliveries.

The ideal candidate will have experience in a manufacturing setting, strong multi-channel communication, and familiarity with CRM systems.