Customer Experience & Piercing Specialist

Jewells; Newcastle upon Tyne; On-site; GBP 12,398,000 - 17,909,000; Full time

Benefits offered by this job

Competitive hourly pay

Commission

Piercing training

Jewellery allowance

Team discounts

Career progression

Supportive team

Job summary

Jewells is seeking Customer Experience Advisors to welcome customers, forge connections and make every visit memorable while helping guests discover jewellery that reflects their personal style.

You’ll be part of a fast-paced retail team, assisting with styling and jewellery advice, and you may participate in fully paid piercing training when applicable; the role offers commission, jewellery allowance, and career progression in a supportive, energetic store environment.

Qualifications

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Interest in jewellery, fashion and styling.
• Able to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable.
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style.
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided).
• Drive performance – Support store sales targets and contribute to team success.
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring.

Skills

People skills

Communication

Fashion sense

Team player

Job description

Jewells is seeking Customer Experience Advisors to welcome customers, forge connections and make every visit memorable while helping guests discover jewellery that reflects their personal style.

You’ll be part of a fast-paced retail team, assisting with styling and jewellery advice, and you may participate in fully paid piercing training when applicable; the role offers commission, jewellery allowance, and career progression in a supportive, energetic store environment.