Omni-Channel Customer Advisor (Hybrid)

Haier lnc.; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work option

Pension contribution up to 6%

Life cover 4x

Staff discounts

Job summary

Haier lnc. is seeking a Customer Service Advisor for our Bolton Call Centre to deliver outstanding support across multiple channels. You will handle repair requests, contact customers via live chat and phone, and ensure accurate handling of customer details with product knowledge.

This role offers hybrid working and a 37.5-hour week. Based in Bolton, you’ll join a team focused on excellent service and customer satisfaction, stepping in to resolve issues and coordinate engineer visits when

Qualifications

• Experience in customer service across multiple channels.
• Able to handle live chat and telephone queries with professionalism.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle repairs-related inquiries via phone and live chat.
• Proactively assist customers and manage expectations.
• Navigate systems to access account details and update information.
• Arrange for engineer visits when required.
• Work within Bolton-based Call Centre, with hybrid working where applicable.

Skills

Customer service

Multichannel support

Live chat

Telephone support

Empathy

Job description

Haier lnc. is seeking a Customer Service Advisor for our Bolton Call Centre to deliver outstanding support across multiple channels. You will handle repair requests, contact customers via live chat and phone, and ensure accurate handling of customer details with product knowledge.

This role offers hybrid working and a 37.5-hour week. Based in Bolton, you’ll join a team focused on excellent service and customer satisfaction, stepping in to resolve issues and coordinate engineer visits when