Customer Service Advisor

Kerakoll; Leyland; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after training

25 days holiday

Pension contributions

Employee engagement events

Wellbeing resources

Job summary

Kerakoll is seeking a Customer Service Advisor in the UK on a 6-month fixed-term contract. You will be the first point of contact for customers, handling inquiries by phone and email, processing orders and coordinating deliveries to ensure an excellent service experience.

The role offers hybrid working after training, a 40-hour week, and 25 days of holiday with a buy/sell option. You will work with internal teams to support growth and sustainability goals.

Qualifications

• Proven experience in a customer service role.
• Strong IT skills, including Microsoft Office, ERP and CRM systems.
• Excellent written and verbal communication.
• A proactive, solution-focused approach.

Responsibilities

• Acting as the first point of contact for customer enquiries via phone and email.
• Processing orders accurately and efficiently using our company systems.
• Coordinating deliveries and working closely with our logistics partners.
• Handling complaints or delivery issues with professionalism and urgency.
• Collaborating with sales, operations, and warehouse teams to ensure smooth customer experiences.
• Maintaining accurate records and supporting continuous improvement in customer service processes.

Skills

Customer service experience

IT skills

Written and verbal communication

Proactive, solution-focused

Tools

Microsoft Office

ERP

CRM systems

Job description

Job Description

Are you passionate about delivering exceptional service and building lasting customer relationships? Do you thrive in a fast-paced environment where no two days are the same? Are you a natural problem-solver?

If so then we've got an amazing opportunity for you here at Kerakoll, a B corp certified company that brings passionate thinkers and makers together to build better places to live.

We're looking for a Customer Service Advisor to join us on a 6-month fixed term contract, who will be the first point of contact for our customers, ensuring their needs are met efficiently and professionally, while working closely with internal teams to deliver an excellent customer experience.

As part of a company with strong growth ambitions and a people-first culture, this is an exciting time to join the team. We're expanding in the UK and investing in both innovation and sustainability - so your work will directly support our growth journey and commitment to a better future.

Every day will be different in the role of Customer Service Advisor here at Kerakoll. We're looking for someone with a proactive attitude, a keen eye for detail, strong communication skills, and the ability to remain calm under pressure. Keep reading to find out more.

Benefits & Perks of Being Part of the Kerakoll Family

• Salary: £27 000 per annum
• Monday to Friday (40 hours per week)
• Hybrid Working available after training
• 25 days holiday plus a buy/sell holiday scheme
• Enhanced pension contributions
• Employee engagement events
• Reward & Wellbeing Portal providing:
  • Discounts on retailers
  • Salary sacrifice cycle to work & smart tech schemes
  • Wellbeing resources & employee assistance programme

More about Kerakoll

The Kerakoll Group is a multinational company working in the construction industry, offering an integrated range of products and services for building better places to live.

Kerakoll was established in 1968, in the heart of the Sassuolo ceramic district, and began by producing ceramic tile adhesives. Today, the Group is divided into four Business Units focusing on the needs of Laying, Construction, Surfaces and Services.

Our Group currently provides work for over 2,450 people including employees and freelancers. Today we have a direct presence in 12 countries and operate 24 production plants.

Kerakoll is a Benefit Corporation. We also obtained B Corp certification in 2023, confirmation of our journey towards a new ESG business model generating economic, social and environmental value.

For more information: www.kerakollgroup.com

What it means to work at Kerakoll

At Kerakoll, we are committed to creating a working environment based on trust, inclusion and respect, inspired by the principles of loyalty, transparency, sustainability and efficiency. We value the wealth of knowledge, experience and skills that each person brings with them, considering it an essential element of excellence and competitiveness. We promote meritocratic policies that recognise and develop individual qualities and potential, striving to ensure fairness and inclusion at every stage of the career path. Our selection processes are based exclusively on knowledge and skills, in full compliance with equal opportunities, so we do not accept any form of discrimination based on ethnicity, nationality, gender, age, disability, sexual orientation, political opinions, trade union membership, religious beliefs or personal circumstances.

Finally, we collaborate with partners who share our values to attract the best talent and build a cohesive community where everyone can feel valued and free to express their potential.

Responsibilities

What You'll be Doing at Kerakoll

• Acting as the first point of contact for customer enquiries via phone and email
• Processing orders accurately and efficiently using our company systems
• Coordinating deliveries and working closely with our logistics partners
• Handling complaints or delivery issues with professionalism and urgency
• Collaborating with sales, operations, and warehouse teams to ensure smooth customer experiences
• Maintaining accurate records and supporting continuous improvement in customer service processes

Qualifications

What you'll Bring to Kerakoll

• Proven experience in a customer service role
• Strong IT skills, including Microsoft Office, ERP and CRM systems
• Excellent written and verbal communication
• A proactive, solution-focused approach