Customer Advisor

Peaks & Plains Housing Trust; Macclesfield; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health cash plan

Generous holiday allowance

Agile working

Training and development

Hybrid/Remote working

Job summary

Peaks & Plains Housing Trust in Macclesfield is seeking a full-time Customer Services Advisor to join our Customer Experience team. You will handle resident enquiries across calls, emails and live chats, including repairs, rents and anti-social behaviour, delivering a first-class service.

After initial training at the office (about 3 months), there is an option for some days working from home in a hybrid arrangement, with a supportive team and ongoing training and development opportunities.

Qualifications

• Experience in handling resident enquiries across multiple channels.
• Ability to stay calm and professional when dealing with repairs, rents and ASB queries.
• Strong communication and problem-solving skills.

Responsibilities

• Handle enquiries including repairs, rents, anti-social behaviour and investment works.
• Provide first-class customer service across calls, emails and live chats.
• Work within a busy, multi-channel contact centre as part of the Customer Experience team.

Skills

Customer service

Multichannel support

Resilience

Job description

Salary: £25,997.34 increasing to £26,769.84 after 6 months

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team.

Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first-class service to our residents.

As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we’re looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre. Our team deal with calls, emails and live chats so no two days are the same.

The role come with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.

Once initial training is completed at the office (around 3 months), you’ll have the option to undertake some days working from our stylish office and other days working from home.

Wherever you are working, you’ll be made to feel part of a really expert and supportive team.

We will assess applications as they come in and keep the vacancy open until we recruit.