Application Support Advisor

Mitie; Wythenshawe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mitie in Wythenshawe is hiring an Application Support Advisor to deliver essential technical support to front-line teams, manage ticketing, and ensure data accuracy across platforms. You will work with internal teams and third-party providers to maintain high service levels.

You will configure and deploy PDAs for engineering teams, investigate queries, support upgrades, and contribute to continuous improvement.

Qualifications

• Strong IT skills and ability to navigate multiple systems.
• Experience with Maximo CAFM or similar asset management systems.
• Experience supporting field-based teams or engineers.
• Excellent communication and stakeholder engagement.
• Attention to data accuracy and documentation.

Responsibilities

• Provide technical support to front-line teams, managing a ticketing system and ensuring timely triage and resolution in line with SLAs.
• Build, configure, and deploy PDAs for engineering teams, supporting system upgrades and ensuring smooth implementation.
• Act as a data gatekeeper, managing the creation, update, and integrity of system records in line with approval and audit requirements.
• Investigate and resolve business queries, including technical issues and user training support, while maintaining accurate documentation.
• Collaborate with internal teams and third-party providers to prioritise workloads, maintain operational performance, and support mobilisation activities

Skills

IT Skills

Stakeholder comms

Organisational skills

Problem solving

Customer focus

Field-based support

Engineering familiarity

Tools

Maximo CAFM

Job description

Join Mitie - the future of high performing places.Location: WythenshaweContract: Full-time

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Application Support Advisor to provide essential technical support to front-line teams, ensuring systems and applications are used effectively and efficiently.

This role plays a key part in maintaining operational performance by managing system queries, supporting upgrades, and ensuring data accuracy across platforms. You will act as a central point of contact for support requests while working closely with internal teams and third-party providers to deliver high-quality service and continuous improvement.

Role Responsibilities:

• Provide technical support to front-line teams, managing a ticketing system and ensuring timely triage and resolution in line with SLAs.
• Build, configure, and deploy PDAs for engineering teams, supporting system upgrades and ensuring smooth implementation.
• Act as a data gatekeeper, managing the creation, update, and integrity of system records in line with approval and audit requirements.
• Investigate and resolve business queries, including technical issues and user training support, while maintaining accurate documentation.
• Collaborate with internal teams and third-party providers to prioritise workloads, maintain operational performance, and support mobilisation activities

What we're looking for:

• Strong IT skills with the ability to navigate multiple systems effectively
• Excellent organisational skills with the ability to prioritise workload & strong attention to detail and accuracy in data management
• Ability to communicate effectively with stakeholders at all levels
• Problem-solving mindset with a logical and proactive approach
• Customer-focused with a commitment to high service standards with a positive, enthusiastic “can-do” attitude
• Experience working within an engineering or facilities management environment
• Knowledge of Maximo or similar CAFM/asset management systems
• Experience supporting field-based teams or engineers
• Experience with system testing, upgrades, or device configuration (e.g. PDAs)

What's in it for you?

• Opportunity to play a key role in supporting operational systems and engineering teams
• Exposure to a collaborative and customer-focused working environment
• A supportive culture focused on performance, development, and continuous improvement

There's a place for you at Mitie - join us today