Customer Experience Advisor

veoliauki; Warrington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Parking and subsidised lunch

Company pension scheme

Employee financial wellbeing support (

Discounts & employee assistance

Volunteer day annually

Job summary

Veolia UK in Warrington is seeking a Customer Experience professional to handle customer interactions via phone, email and live chat. You will resolve inquiries, provide personalised solutions, and build strong relationships with customers and internal teams.

The role is a full-time, 6-month fixed-term contract with a view to extension or permanence, offering 40 hours per week across Monday to Saturday. A supportive, multi-skilled team environment and clear development opportunities are provided.

Qualifications

• Proven ability to put the customer first in person or on the phone.
• Strong listening and needs analysis to deliver effective communication.
• Enjoy working in a team, capable under pressure, with a can-do approach.

Responsibilities

• Answer and record all inbound calls and emails with clear resolutions.
• Provide personalised customer solutions and excellent service.
• Build relationships with internal and external customers to ensure quality service.
• Continuously seek ways to improve the customer experience and resolve challenges.
• Maintain up-to-date records and comply with data protection regulations.
• Promote Veolia's products and services to customers.
• Collaborate with other teams to deliver timely resolutions for customers.

Skills

Customer service

Administration

Communication

Teamwork

Organisational skills

Education

5 GCSEs including Maths & English

Tools

Google Workspace

Microsoft Office

Job description

Salary: Competitive plus Veolia benefits and Pension

Location: Birchwood Park, Warrington

Duration: FTC 6 Months (With a possibility to extend or become permanent)

Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role.

Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential.

What we can offer you:

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What will you be doing? The difference you'll make:

• Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
• Always putting our customers first and finding personalised solutions to meet their needs
• Building strong relationships with both internal and external customers to ensure we deliver the best service
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
• Supporting the business by promoting Veolia's products and services to our customers
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills
• Working collaboratively with other teams to deliver timely resolutions for our customers
• Bringing your best selves to work every day to achieve targeted growth and provide exceptional servic

What we're looking for:

We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.

Our must-haves. What you'll bring:

• Proven Ability to put the customer first, whether it's face to face or on the phone
• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
• Use strong planning and organisational skills to deliver excellent service
• Show great interpersonal skills and pay attention to detail in everything we do
• Be proactive, adaptable, and always willing to go the extra mile for our customers
• Have a passion for personal and professional growth, and a commitment to exceeding expectations
• Be open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, speed of typing, and a friendly telephone manner are essential
• A basic understanding of business finance and customer profitability is important
• Be proficient in using Google Office Applications and able to learn new systems quickly
• Take initiative and have a genuine interest in going above and beyond for customers
• At least 5 GCSEs grade C or above including Maths and English.
• Have the right to w