Customer Experience Specialist - Multichannel Support

veoliauki; Warrington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Parking and subsidised lunch

Company pension scheme

Employee financial wellbeing support (

Discounts & employee assistance

Volunteer day annually

Job summary

Veolia UK in Warrington is seeking a Customer Experience professional to handle customer interactions via phone, email and live chat. You will resolve inquiries, provide personalised solutions, and build strong relationships with customers and internal teams.

The role is a full-time, 6-month fixed-term contract with a view to extension or permanence, offering 40 hours per week across Monday to Saturday. A supportive, multi-skilled team environment and clear development opportunities are provided.

Qualifications

• Proven ability to put the customer first in person or on the phone.
• Strong listening and needs analysis to deliver effective communication.
• Enjoy working in a team, capable under pressure, with a can-do approach.

Responsibilities

• Answer and record all inbound calls and emails with clear resolutions.
• Provide personalised customer solutions and excellent service.
• Build relationships with internal and external customers to ensure quality service.
• Continuously seek ways to improve the customer experience and resolve challenges.
• Maintain up-to-date records and comply with data protection regulations.
• Promote Veolia's products and services to customers.
• Collaborate with other teams to deliver timely resolutions for customers.

Skills

Customer service

Administration

Communication

Teamwork

Organisational skills

Education

5 GCSEs including Maths & English

Tools

Google Workspace

Microsoft Office

Job description

Veolia UK in Warrington is seeking a Customer Experience professional to handle customer interactions via phone, email and live chat. You will resolve inquiries, provide personalised solutions, and build strong relationships with customers and internal teams.

The role is a full-time, 6-month fixed-term contract with a view to extension or permanence, offering 40 hours per week across Monday to Saturday. A supportive, multi-skilled team environment and clear development opportunities are provided.