Automotive Service Advisor - Customer-Focused Growth

Perfect Placement; Langstone; On-site; GBP 31,018 - 40,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive vehicle discounts

Company pension

Cycle-to-work scheme

Health & wellbeing support

Training & progression

Job summary

Perfect Placement in Portsmouth, Hampshire, is seeking an experienced Service Advisor to join their high-performing automotive service team. This role centers on delivering outstanding customer care within a renowned dealership and supporting a comprehensive service operation.

You will be the main point of contact for customers, schedule repairs, maintain detailed records, promote additional services to maximise revenue, and build long-term relationships through excellent service.

Qualifications

• Proven experience as a Service Advisor in automotive.
• Familiarity with Kerridge/Keyloop/RTC is advantageous.
• A valid UK driving licence is essential.

Responsibilities

• Act as the primary point of contact for customers throughout their service experience.
• Efficiently schedule vehicle repairs and services with clear communication to customers and workshop personnel.
• Maintain accurate and detailed customer records within company systems.
• Promote additional services and repairs based on technician recommendations to maximise workshop revenue.
• Provide regular, transparent updates to customers regarding vehicle progress.
• Develop product knowledge through manufacturer-led training sessions.
• Build long-term customer relationships by delivering exceptional service.

Skills

Customer service

Communication

Organisational skills

Willingness to learn

Tools

Kerridge

Keyloop

RTC

Job description

Perfect Placement in Portsmouth, Hampshire, is seeking an experienced Service Advisor to join their high-performing automotive service team. This role centers on delivering outstanding customer care within a renowned dealership and supporting a comprehensive service operation.

You will be the main point of contact for customers, schedule repairs, maintain detailed records, promote additional services to maximise revenue, and build long-term relationships through excellent service.