Auto Repair Customer Experience Advisor

Motofix Group; Exeter; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Excellent salary

Saturday rota payments

30 days annual leave

Workplace pension scheme

Free training and development

Employee long service rewards

Employee well-being services

Free uniform and PPE

Life insurance

Job summary

Motofix Group is seeking a Customer Service Advisor at our Exeter repair centre. You will be the public face of Motofix, delivering a seamless, friendly service and supporting customers through the repair journey.

The role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment. The position offers 45 hours per week with an attractive benefits package.

Qualifications

• Minimum of 3 years' experience in a customer-facing role.
• Confident user of Microsoft Office packages and repair management systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide professional and welcoming meet and greet service to customers.
• Schedule vehicle repair bookings and manage workflow.
• Assist customers through the repair claims process with clear guidance.
• Maintain accurate records in repair management systems and track progress.

Skills

Customer service

Communication

MS Office

Repair management systems

Tools

Microsoft Office

Repair management systems

Job description

Motofix Group is seeking a Customer Service Advisor at our Exeter repair centre. You will be the public face of Motofix, delivering a seamless, friendly service and supporting customers through the repair journey.

The role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment. The position offers 45 hours per week with an attractive benefits package.