Customer Experience Advisor - Front Desk (Car Dealership)

Days Fleet; Swansea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

6.2 weeks annual leave

Contributory pension scheme

Life Assurance

Staff discounts

Free on-site parking

Cycle to work scheme

Employee assistance helpline

Job summary

Day’s Motor Group in Swansea invites applications for a Customer Service Advisor to join our front-of-house team at Garngoch. You will be the first contact for service inquiries, handling calls and face-to-face customer interactions with a focus on excellent service.

You will liaise between customers and workshop staff, book repairs, provide pricing information, and communicate repair timelines. A professional, detail-oriented team player is essential.

Qualifications

• Experience in a vehicle dealership is preferred, though training will be provided.
• Strong organisational and communication skills.
• Keen attention to detail.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Welcoming customers to the dealership and ensuring a seamless experience throughout their visit.
• Handle service calls and face-to-face enquiries, book appointments, relay pricing and repair updates.
• Explain repair requirements clearly so customers can decide confidently.
• Deliver a first-class customer experience at every interaction.
• Maintain professionalism and uphold Day’s core values.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Initiative & teamwork

Job description

Day’s Motor Group in Swansea invites applications for a Customer Service Advisor to join our front-of-house team at Garngoch. You will be the first contact for service inquiries, handling calls and face-to-face customer interactions with a focus on excellent service.

You will liaise between customers and workshop staff, book repairs, provide pricing information, and communicate repair timelines. A professional, detail-oriented team player is essential.