Auto Dealership Customer Experience Advisor

Days Fleet; Swansea; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

6.2 weeks annual leave

Contributory pension

Life Assurance

Staff discounts

Free on-site parking

Cycle to work

Employee assistance helpline

Development opportunities

Job summary

Day’s Motor Group is seeking a Customer Service Advisor at our Plasmarl dealership in Swansea. You will be the first point of contact for service customers, greeting visitors and coordinating with workshop staff to ensure smooth, transparent communication.

The role emphasises excellent organisation, clear communication, and a customer-centric approach. Training will be provided, with a strong focus on delivering a premium customer experience.

Qualifications

• Customer service experience in a dealership setting is preferred but training will be provided.
• Excellent organisational and communication skills are essential.
• Attention to detail is important for accurate communications and scheduling.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Welcoming customers to the dealership and ensuring a seamless experience during visits.
• Handle service calls and face-to-face enquiries, book appointments, relay pricing and technical information, and update on repair times.
• Communicate repair requirements clearly to customers so they can decide the best option.
• Deliver a first-class customer experience and maintain high professional standards aligned with Day’s values.

Skills

Customer service experience

Organisational skills

Communication

Team player

Job description

Day’s Motor Group is seeking a Customer Service Advisor at our Plasmarl dealership in Swansea. You will be the first point of contact for service customers, greeting visitors and coordinating with workshop staff to ensure smooth, transparent communication.

The role emphasises excellent organisation, clear communication, and a customer-centric approach. Training will be provided, with a strong focus on delivering a premium customer experience.