Customer Experience Advisor — Flexible Hours, Free Parking

Confidential; Walsall; On-site; GBP 31,905,000 - 34,578,000; Full time

Job summary

RAC in Walsall is seeking a customer service adviser to handle calls, emails and live chats for one of the UK's leading car brands. The role focuses on resolving a range of queries and complaints in a professional, timely manner.

You will work 35 hours per week, Monday to Friday, with shifts between 8am and 6pm. The position offers a stable hourly rate of £12.71 and on-site parking near the M6.

Qualifications

• Experience delivering high-quality customer service in a contact centre environment.
• Proven ability to handle complaints and resolve issues efficiently.
• Strong written and verbal communication skills.
• Confident using internal computer systems.

Responsibilities

• Handle calls, emails and live chats from customers.
• Address and resolve complex customer queries.
• Investigate and resolve complaints.
• Provide timely information and updates to customers.

Skills

Customer service

Call centre

Complaint handling

Computer literacy

Communication

Job description

RAC in Walsall is seeking a customer service adviser to handle calls, emails and live chats for one of the UK's leading car brands. The role focuses on resolving a range of queries and complaints in a professional, timely manner.

You will work 35 hours per week, Monday to Friday, with shifts between 8am and 6pm. The position offers a stable hourly rate of £12.71 and on-site parking near the M6.