Customer Service Advisor Monday to Friday

Confidential; Walsall; On-site; GBP 31,905,000 - 34,578,000; Full time

Job summary

RAC in Walsall is seeking a customer service adviser to handle calls, emails and live chats for one of the UK's leading car brands. The role focuses on resolving a range of queries and complaints in a professional, timely manner.

You will work 35 hours per week, Monday to Friday, with shifts between 8am and 6pm. The position offers a stable hourly rate of £12.71 and on-site parking near the M6.

Qualifications

• Experience delivering high-quality customer service in a contact centre environment.
• Proven ability to handle complaints and resolve issues efficiently.
• Strong written and verbal communication skills.
• Confident using internal computer systems.

Responsibilities

• Handle calls, emails and live chats from customers.
• Address and resolve complex customer queries.
• Investigate and resolve complaints.
• Provide timely information and updates to customers.

Skills

Customer service

Call centre

Complaint handling

Computer literacy

Communication

Job description

£12.71 per hour

35 hours per week

Monday to Friday flexible between 8am-6pm

We are currently recruiting for a role at the RAC in Walsall to work alongside one of their third party clients, one of the most recognisable names in the automotive industry. Based next to the M6, the RAC office is ideally located, with a large, free on-site car park for all staff as well as excellent public transport links and proximity to Bescot Railway station.

Role

This role will see you working in a Customer service capacity, handling calls, emails and live chats from customers from of one of the UK's most well-know car brands. The role will see you handling a range of complex queries and complaints and through excellent customer service, you will ensure that all cases are handled and resolved in a professional and timely manner.

• Handling calls, emails and live chats
• Dealing with complex customer service queries
• Handling complaints
• Dispute resolution

Requirements

• Strong customer service skills
• Call centre experience is highly desirable
• Experience handling complaints
• Confident using internal computer systems
• Excellent written and verbal communication skills