Customer Experience Advisor - Evening Shifts, Training

Concentrix; Belfast City District; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Night shift uplift

Private healthcare

Pension after one year

AXA insurance discount

ESPP

Refer a friend

Job summary

Concentrix in Belfast is looking for customer service professionals who can connect with people through phone and social media, delivering friendly, efficient support while representing our brand. You'll join a permanent role with 20 hours paid production on a rotational shift from 7.45pm to 12am, Monday to Sunday, at 49 East Bridge Street.

The package includes paid training, private healthcare, and various lifestyle benefits.

Qualifications

• Excellent customer service and communication skills.
• Experience with social media customer interactions is a plus.
• Tech-savvy with ability to troubleshoot basic issues.
• Ability to work on rotational shifts in evenings.

Responsibilities

• Engage with customers via phone and social media.
• Provide friendly, efficient support and resolve inquiries.
• Promote brand and products during interactions.
• Troubleshoot issues and ensure customer satisfaction.
• Follow processes and document interactions in the system.

Job description

Concentrix in Belfast is looking for customer service professionals who can connect with people through phone and social media, delivering friendly, efficient support while representing our brand. You'll join a permanent role with 20 hours paid production on a rotational shift from 7.45pm to 12am, Monday to Sunday, at 49 East Bridge Street.

The package includes paid training, private healthcare, and various lifestyle benefits.