Customer Support Advisor - Evenings

Concentrix; Belfast City District; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Night shift uplift

Private healthcare

Pension after one year

AXA insurance discount

ESPP

Refer a friend

Job summary

Concentrix in Belfast is looking for customer service professionals who can connect with people through phone and social media, delivering friendly, efficient support while representing our brand. You'll join a permanent role with 20 hours paid production on a rotational shift from 7.45pm to 12am, Monday to Sunday, at 49 East Bridge Street.

The package includes paid training, private healthcare, and various lifestyle benefits.

Qualifications

• Excellent customer service and communication skills.
• Experience with social media customer interactions is a plus.
• Tech-savvy with ability to troubleshoot basic issues.
• Ability to work on rotational shifts in evenings.

Responsibilities

• Engage with customers via phone and social media.
• Provide friendly, efficient support and resolve inquiries.
• Promote brand and products during interactions.
• Troubleshoot issues and ensure customer satisfaction.
• Follow processes and document interactions in the system.

Job description

Experience the power of a Game-Changing Career!

Are you passionate about connecting with people and have a flair for technology and social media? If so, we have an exciting opportunity that might be just what you're looking for!

Why Join Us?

• Competitive Pay: Earn an hourly rate of £12.75. (20% uplift in hourly rate for hours worked between 10pm - 12am)
• Prime Location:Work from 49 East Bridge Street, Belfast BT1 3NR.
• Permanent Role: Enjoy the stability of a full-time position, contracted to 20 hours paid production on a rotational shift pattern between the hours of 7.45pm-12am Monday to Sunday
• Comprehensive Training: 1 weeks part-time training to set you up for success.
• Discount on car and home insurance with AXA!
• Refer a friend incentive.
• Employee Assist Program-a range of support and resources, accessed free.
• Wrkitplatform-access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• Free healthcare coverfor you and your dependents with pension (after one year)
• UNUM Dental cover-comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP)allowing you to buy Concentrix stock (CNXC)

Your Role:Engage with customers through phone and social media, delivering a positive experience with informative, friendly, and efficient responses. Handle inquiries, troubleshoot issues, resolve problems, and actively promote our brand and products.

Key responsibilities:

• Connect with customers:Engage with our audience through phone and social media, fostering meaningful connections with empathy and attentiveness.
• Deliver Exceptional Experiences:Provide positive, seamless interactions that reflect friendliness and efficiency.
• Address Diverse Inquiries: Handle a range of questions, from content details to subscription management, showcasing your expertise.
• Troubleshoot with Care:Quickly identify and resolve issues, ensuring smooth resolutions while understanding customer needs.
• Promote Our Brand Enthusiastically:Highlight the benefits of our brand and products, strengthening our reputation and viewer loyalty.
• Transform Interactions: Turn each engagement into an opportunity to demonstrate our dedication to quality and outstanding customer care

What We're Looking For:

• Customer Service Excellence:Top-notch service and retention abilities.
• Social Media Savvy:Strong knowledge of social media channels and their best practises.
• Tech Enthusiast:A mindset geared towards technology and troubleshooting.
• Process-Oriented:Ability to confidently navigate structured processes and systems.
• Problem Solver:Strong multitasking and problem-solving capabilities.
• Empathy & Professionalism:Patience and a professional demeanor.

Experience the best version of you!

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.