Customer Service Advisor for Energy & Business Essentials

Bionic Services Ltd; Luton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme

Eyecare scheme

25 days annual leave

Volunteer day

Buy/sell extra leave

Life assurance

Cycle to work

Job summary

Bionic is hiring a Customer Service Advisor to join the Customer Service Team in supporting customers through their interactions. This role focuses on delivering high-quality service, maintaining a positive attitude, and handling queries efficiently in a fast-paced environment.

The position offers training and personal development within a high-performance team. Interview process includes a one-hour in-person interview at the Luton office.

Qualifications

• Prior experience in a customer service role.
• Exceptional communication skills, both verbal and written.
• Excellent telephone manner and ability to build rapport.
• Proven problem-solving and information-digestion abilities.
• Comfortable adapting to changing priorities to support business goals.
• Strong numerical skills and attention to detail.
• Impeccable time-management and organisational skills.
• Experience in energy sector is a bonus but not required.

Responsibilities

• Answering and replying to customer calls and emails.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Updating queries/complaints with high-quality notes.
• Carrying out inquiries if the customer isn’t happy.
• Working towards targets such as inbound call volume.
• Ensuring customer satisfaction and providing professional support.
• Meeting regulatory standards (e.g., Data Protection and FCA Guidelines).

Skills

Customer service

Communication

Telephone manner

Problem solving

Adaptability

Numerical skills

Time management

Energy industry knowledge

Job description

Bionic is hiring a Customer Service Advisor to join the Customer Service Team in supporting customers through their interactions. This role focuses on delivering high-quality service, maintaining a positive attitude, and handling queries efficiently in a fast-paced environment.

The position offers training and personal development within a high-performance team. Interview process includes a one-hour in-person interview at the Luton office.