Sales Administrator & Contracts Coordinator

Bionic; Luton; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private healthcare

25 days annual leave

Family day off

Volunteer day

Cycle to work

Salary sacrifice pension

Job summary

Bionic is seeking a proactive Sales Administrator in Luton to join our Sales Operations team. You will be the vital link between customers, internal teams, and energy suppliers, ensuring post-sale processes are completed accurately and efficiently.

Your role focuses on managing each contract from sale to processing, resolving queries, gathering missing information, coordinating with suppliers, and updating internal systems to deliver a smooth customer experience.

Qualifications

• Previous experience in a customer support or sales support role is required.
• Ability to resolve customer and supplier queries professionally and urgently.
• Strong multitasking and time management with attention to detail.

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve issues during the switching process.
• Gather outstanding information to finalise contracts and ensure submissions are accurate.
• Coordinate supplier terminations and ensure information is captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows.

Skills

Customer support

Contract administration

Sales support

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Office

Excel

Job description

Bionic is seeking a proactive Sales Administrator in Luton to join our Sales Operations team. You will be the vital link between customers, internal teams, and energy suppliers, ensuring post-sale processes are completed accurately and efficiently.

Your role focuses on managing each contract from sale to processing, resolving queries, gathering missing information, coordinating with suppliers, and updating internal systems to deliver a smooth customer experience.