Sales Administrator

Bionic Group; Luton; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private healthcare cover

25 days annual leave

Annual leave progression bonus

Employee Assistance Programme

Eyecare scheme

Season ticket loans

Job summary

Bionic Group is seeking a proactive Sales Administrator in Luton to manage contracts from sale to processing, liaising between customers and energy suppliers, and ensuring accurate submissions. You will support post-sale activities and help resolve queries to deliver a smooth customer journey.

The role sits within the Sales Operations team and requires strong attention to detail, multitasking, and experience with CRM systems and Excel.

Qualifications

• Previous experience in a customer support, contract administration, or sales support role.
• Confident in resolving customer and supplier queries with professionalism and urgency.
• Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
• Familiarity with contract management processes and an understanding of key contractual terms.
• A proactive, solution-focused mindset with a history of driving continuous improvement.
• A team player who collaborates across departments to achieve goals.
• Comfortable working in fast-paced, target-driven environments.
• Proficient with CRM systems and Microsoft Office tools, especially Excel.

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

Tools

CRM systems

Microsoft Office

Excel

Job description

Role: Sales Administrator

Location: Luton

Salary: £26,000 + commission

At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’.We also partner with leading price comparison websites, including Compare the Market,MoneySuperMarket,Uswitchfor Business, and Confused.com, who trust us to provide their business energy switching services.

About the Role

We are looking for a proactive and detail-focused Sales Administrator to join ourSalesOperations team. You will be a vital link between our customers, internal teams, and external energy suppliers - ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service.

Your primary responsibility will be to manage the journey of each contract from sale to successful processing. From resolving queries and gathering missing information to coordinating with suppliers and updating internal systems, you will play a key role in delivering a smooth and efficient experience for our customers.

Day-to-Day Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.

• Liaise with customers and suppliers to resolve any issues that arise during the switching process.

• Gather outstanding customer informationrequiredto finalise contracts and ensureaccuratesubmissions.

• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.

• Monitor and address outstanding contracts to keep recordsaccurateand up to date.

• Identifyand recommend process improvements to streamline workflows and enhance efficiency.

• Support internal teams with training and guidance to help reduce recurring administrative issues.

• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

WhatWe’reLooking For

• Previousexperience in a customer support, contract administration, or sales support role.

• Confident in resolving customer and supplier queries with professionalism and urgency.

• Strong multitasking and time management skills; able to prioritise effectively whilemaintainingattention to detail.

• Familiarity with contract management processes and an understanding of key contractual terms (desirable).

• A strong teamplayer who collaborates effectively with colleagues across departments to achieve shared goals.

• A proactive, solution-focused mindset with a history of driving continuous improvement.

• Comfortable working in fast-paced, target-driven environments.

• Proficient with CRM systems and Microsoft Office tools, especially Excel.

About Bionic

Bionic has over 560 colleagues working across three office locations and four businesses; Bionic -London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work

• 25 days annual leave, increasing with tenure

• 1 paid family & religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Optionto buy/sell up to anadditional3 days leave per year

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing

• Auto-enrolled salarysacrificepension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure

• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and localzonely& annual awards and recognition

• Long service awards