Sales Operations Coordinator

Bionic Group; Luton; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private healthcare cover

25 days annual leave

Annual leave progression bonus

Employee Assistance Programme

Eyecare scheme

Season ticket loans

Job summary

Bionic Group is seeking a proactive Sales Administrator in Luton to manage contracts from sale to processing, liaising between customers and energy suppliers, and ensuring accurate submissions. You will support post-sale activities and help resolve queries to deliver a smooth customer journey.

The role sits within the Sales Operations team and requires strong attention to detail, multitasking, and experience with CRM systems and Excel.

Qualifications

• Previous experience in a customer support, contract administration, or sales support role.
• Confident in resolving customer and supplier queries with professionalism and urgency.
• Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
• Familiarity with contract management processes and an understanding of key contractual terms.
• A proactive, solution-focused mindset with a history of driving continuous improvement.
• A team player who collaborates across departments to achieve goals.
• Comfortable working in fast-paced, target-driven environments.
• Proficient with CRM systems and Microsoft Office tools, especially Excel.

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

Tools

CRM systems

Microsoft Office

Excel

Job description

Bionic Group is seeking a proactive Sales Administrator in Luton to manage contracts from sale to processing, liaising between customers and energy suppliers, and ensuring accurate submissions. You will support post-sale activities and help resolve queries to deliver a smooth customer journey.

The role sits within the Sales Operations team and requires strong attention to detail, multitasking, and experience with CRM systems and Excel.