Customer Experience Advisor — Build Relationships & Resolve

AvantiGas; Chesterfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

25 days annual leave + bank holidays

Enhanced pension contribution

Job summary

AvantiGas is seeking a customer-focused Customer Experience Advisor to join our team in Staveley, Chesterfield. You'll handle inbound and outbound inquiries across B2B and B2C segments, building rapport with customers and internal stakeholders while resolving queries to a high standard.

In this role, you will manage calls, support the service inbox, maintain accurate data, and escalate complex issues to managers. A calm, professional approach and strong communication are essential.

Qualifications

• Experience in a customer-facing role.
• Ability to succeed in high-volume environments.
• GCSE Maths and English at grade C/4 or equivalent.

Responsibilities

• Act as a first point of contact to customers, answering the phone for the customer service line.
• Resolve customer queries using internal processes to a satisfactory standard.
• Support the management of the customer service inbox.
• Return calls to customers and redirect calls to third-party providers when necessary.
• Provide professional, thorough and accurate support to internal departments regarding customer queries.
• Build and maintain knowledge of AvantiGas and the LPG industry.
• Update the customer database with accurate information.
• Escalate complex queries to managers or other relevant teams.

Skills

Communication

Rapport building

Under pressure

Team player

Education

GCSE Maths & English C/4 or equivalent

Job description

AvantiGas is seeking a customer-focused Customer Experience Advisor to join our team in Staveley, Chesterfield. You'll handle inbound and outbound inquiries across B2B and B2C segments, building rapport with customers and internal stakeholders while resolving queries to a high standard.

In this role, you will manage calls, support the service inbox, maintain accurate data, and escalate complex issues to managers. A calm, professional approach and strong communication are essential.