Customer Experience Advisor

AvantiGas; Chesterfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

25 days annual leave + bank holidays

Enhanced pension contribution

Job summary

AvantiGas is seeking a customer-focused Customer Experience Advisor to join our team in Staveley, Chesterfield. You'll handle inbound and outbound inquiries across B2B and B2C segments, building rapport with customers and internal stakeholders while resolving queries to a high standard.

In this role, you will manage calls, support the service inbox, maintain accurate data, and escalate complex issues to managers. A calm, professional approach and strong communication are essential.

Qualifications

• Experience in a customer-facing role.
• Ability to succeed in high-volume environments.
• GCSE Maths and English at grade C/4 or equivalent.

Responsibilities

• Act as a first point of contact to customers, answering the phone for the customer service line.
• Resolve customer queries using internal processes to a satisfactory standard.
• Support the management of the customer service inbox.
• Return calls to customers and redirect calls to third-party providers when necessary.
• Provide professional, thorough and accurate support to internal departments regarding customer queries.
• Build and maintain knowledge of AvantiGas and the LPG industry.
• Update the customer database with accurate information.
• Escalate complex queries to managers or other relevant teams.

Skills

Communication

Rapport building

Under pressure

Team player

Education

GCSE Maths & English C/4 or equivalent

Job description

Head Office Based | Staveley, Chesterfield

Put Customers First, Build Real Relationships, Represent Our Brand

AvantiGas is looking for a customer-focused Customer Experience Advisor to join our team in Staveley, providing an inbound and outbound Customer Experience function across both our B2B and B2C customer segments.

We are looking for someone who can build rapport with customers and internal stakeholders alike, stay calm and professional under pressure, and take pride in resolving queries thoroughly and to a high standard.

What You Will Be Doing

• Act as a first point of contact to customers, answering the phone for the customer service line.
• Resolve customer queries using internal processes and to a satisfactory standard.
• Support the management of the customer service inbox.
• Return calls to customers when required, and redirect calls to third-party providers when necessary.
• Provide professional, thorough and accurate support to internal departments in relation to customer queries.
• Build and maintain a strong knowledge of AvantiGas and the LPG industry.
• Update the customer database with accurate and up-to-date information.
• Escalate complex queries to managers or other relevant teams.

What We Are Looking For

Functional:

• Experience in a customer-facing role.
• A proven ability to succeed in high-volume environments.
• A grade C/4 in GCSE Maths and English (or equivalent).

Personal:

• Excellent communication skills, both written and verbal.
• Ability to develop rapport with customers and internal stakeholders.
• Confident managing conflict and challenging situations.
• A team-focused approach to work.
• Strong organisational and multi-tasking skills.
• Confidence working under pressure.

The Rewards

• Discretionary annual bonus of up to 12%
• 25 days annual leave plus bank holidays (increasing with length of service)
• Enhanced pension contribution

About AvantiGas

Part of UGI International, AvantiGas is a leading UK LPG distributor committed to delivering safe and efficient energy solutions. We supply homes and businesses across the country, and we're continuing to invest in our people, processes and technology as we grow.

Ready to Apply?

If you are a customer-focused professional who thrives in a fast-paced environment and wants to play a key role in delivering an excellent experience for our customers, we would love to hear from you.