Customer Service Advisor

Calor Gas Ltd.; Stoney Stanton; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Private Medical Insurance

Company Pension Scheme (matched to 7.5

Staff Discounts on Calor Gas

Paid Charity Day

Job summary

Calor Gas Ltd. is seeking a Customer Service Advisor to join our Customer Experience team in Stoney Stanton. You will be the first point of contact for customers, handling queries, orders, and account administration with accuracy.

The role involves promoting our products, resolving issues, and contributing to service improvements. Ideal candidates have strong communication skills, take ownership of tasks, stay organized under pressure, and are comfortable in a high-volume environment.

Qualifications

• Experience delivering high-quality customer service.
• Proficient with Microsoft Office; SAP is a plus.
• Strong communication and interpersonal skills.
• Ability to stay organized and work under pressure.

Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

Skills

Communication skills

Customer-focused

Organizational skills

Attention to detail

Microsoft Office

SAP (advantageous)

Tools

Microsoft Office

SAP

Job description

Join Our Customer Experience Team at Calor Gas

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Stoney Stanton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.

Working Hours:

• Monday to Friday, 8:00am – 8:00pm
• Saturday shifts: 9:00am – 1:00pm (on a rota basis)
• Bank Holidays: 9:00am – 5:00pm (on a rota basis)

Key Responsibilities:

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

What We’re Looking For:

• Strong communication and interpersonal skills, with a customer-focused approach.
• A sense of ownership and pride in delivering high-quality work.
• Ability to stay organised and work effectively under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; experience with SAP is advantageous.
• Comfortable working in a high-volume, fast-paced environment.

What We Offer:

• 25 days of annual leave
• Holiday Purchase Scheme
• Private Medical Insurance
• Company Pension Scheme (matched contributions to up to 7.5%)
• Staff Discounts on Calor Gas
• Paid Charity Day

Stoney Stanton
Permanent Full Time
£26,228 per annum

Advertised: 22 Sep 2026 GMT Daylight Time

Applications close: 22 Oct 2026 GMT Daylight Time