Client Experience Specialist

AvantiGas; Staveley; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Discretionary annual bonus up to 12%

25 days annual leave + bank holidays

Enhanced pension contribution

Job summary

AvantiGas, Head Office Based in Staveley, Chesterfield, is seeking a customer-focused Customer Experience Advisor to join our team. You will handle inbound and outbound enquiries across B2B and B2C segments, delivering an excellent customer experience and resolving queries thoroughly.

The role requires building rapport with customers and internal stakeholders, staying calm under pressure, updating the customer database, and escalating complex queries to managers.

Qualifications

• Experience in a customer-facing role.
• Ability to succeed in high-volume environments.
• GCSE Maths and English grade C/4 (or equivalent).

Responsibilities

• Act as a first point of contact to customers, answering the phone for the customer service line.
• Resolve customer queries using internal processes and to a satisfactory standard.
• Support the management of the customer service inbox.
• Return calls to customers when required, and redirect calls to third-party providers when necessary.
• Provide professional, thorough and accurate support to internal departments in relation to customer queries.
• Build and maintain a strong knowledge of AvantiGas and the LPG industry.
• Update the customer database with accurate and up-to-date information.
• Escalate complex queries to managers or other relevant teams.

Skills

Customer-facing experience

High-volume environment

GCSE Maths & English (C/4)

Education

GCSE Maths & English (C/4)

Job description

AvantiGas, Head Office Based in Staveley, Chesterfield, is seeking a customer-focused Customer Experience Advisor to join our team. You will handle inbound and outbound enquiries across B2B and B2C segments, delivering an excellent customer experience and resolving queries thoroughly.

The role requires building rapport with customers and internal stakeholders, staying calm under pressure, updating the customer database, and escalating complex queries to managers.