Customer Experience Advisor

Michael Page (UK); York; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading insurance company is seeking Customer Experience Advisors in York. Ideal candidates will have a background in customer service with a focus on delivering excellent customer care. Full training will be provided, and opportunities for progression and development are available.

Benefits

Full training provided

Excellent progression opportunities

Free gym on site

Regular incentives

Generous holiday allowance

Option to buy and sell holidays

Central location

Free parking

Qualifications

• Previous customer service experience from retail or hospitality.
• Excellent communication skills and confident telephone manner.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Handle customer inquiries related to insurance services.
• Support customers in making claims and provide guidance.
• Use problem solving skills to resolve customer issues.

Skills

Communication skills

Problem solving

Customer service

Teamwork

Job description

• A new exciting Permanent Customer Experience Position in York!
• To work for a reputable and progressive Insurance Business!

About Our Client

Are you experienced within customer services and looking for that next step in your career?

Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training?

Would you like to join a business that will invest in you from day one and offer an excellent career path?

Then this could be the role for you we are currently looking for Customer Experience Advisors in York!

Job Description

As a Customer Experience Advisor you will be working with customers to handle their enquiries in relation to their insurance services.

You will be handling a high volume of inbound and outbound calls supporting customers who to make a claim on their policy providing guidance and support and ensuring the highest level of customer experience at all times.

The role will be dealing with a wide range of queries you will be using your excellent problem solving skills to come to a quick resolution for the customer.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent communication skills and a confident telephone manner

Able to work under pressure in a fast paced environment

Good problem solving skills

Passionate about helping and supporting customers

An excellent team player

What's on Offer

Salary of £26000+ reputable business within the insurance sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time and full time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview