Customer Services Advisor

Accent Group Limited; Bradford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Accent Group Limited is hiring a Customer Services Advisor in Bradford for a permanent, hybrid role. You will handle housing-related queries by phone and email, delivering professional and empathetic support while logging details in CRM and using MS Office. The role runs 35 hours per week, Monday to Friday, 8am–6pm.

Salary is £25,468 per annum (£14 per hour). The successful candidate will work 3 days in the office and will undergo pre-employment checks, including DBS and social media screening.

Qualifications

• Experience delivering customer service in a fast-paced contact centre environment.
• Strong problem-solving skills and resilience.
• Comfort logging information in CRM systems and using Microsoft Office.

Responsibilities

• Help customers with housing-related matters, from rent queries to complex issues.
• Provide professional, empathetic, and resilient support to ensure customers feel heard.
• Document interactions accurately and collaborate with internal teams when needed.
• Maintain a high standard of customer care and contribute to a positive service experience.

Skills

Customer service

Communication

Empathy

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Customer Services Advisor

A place to make a difference

Salary: £25,468 per annum (£14 per hour)

Location: Hybrid, Bradford (3 days in the office)

Permanent, 35 hours per week between 8am and 6pm, Monday - Friday.

With over 21,000 homes across the country, we're responsible for supporting thousands of customers and their families.

We're proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there's a place for you at Accent.

About the role

As a Customer Services Advisor, you'll play a key role in helping our customers with a variety of housing-related matters, from rent queries to more complex issues like anti‑social behaviour. We understand that when people have problems related to their home, it can be a stressful time. That's where you come in - offering professional, empathetic, and resilient support to ensure customers feel heard and supported.

What's in it for you?

• Work-life balance: We operate Monday to Friday, 8am - 6pm, so your weekends and evenings are free to enjoy time with friends, family, or hobbies.
• Real Impact: You'll have the satisfaction of knowing you've helped resolve important issues and made a real difference to someone's home and well-being.
• Training and Support: We'll equip you with all the knowledge and tools you need to handle queries efficiently. For more complex cases, you'll work closely with our internal teams to deliver the best solution.
• Team Collaboration: While you'll often resolve issues independently, you'll also be part of a supportive, collaborative team focused on delivering top‑notch service.

Salary

The Customer Services Advisor spot salary is £25,468 per annum (£14 per hour) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

We're looking for confident communicators with a talent for delivering clear, accurate information - both over the phone and in writing. You'll bring experience of delivering excellent customer service in a fast‑paced contact centre environment and thrive under pressure, handling high volumes of calls and emails without compromising on quality.

Strong problem‑solving skills are a must, as is the ability to navigate difficult conversations with empathy and professionalism. You'll need a keen eye for detail, especially when logging information in CRM systems, and be comfortable using Microsoft Office and other digital tools.

A good grasp of numeracy and literacy will help you explain housing policies and services clearly. Above all, we value resilience, a calm approach under pressure, and a genuine commitment to excellent customer service - even when things get tough.

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening , before an offer is confirmed.

Customer Services Advisor Interview Process

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Customer Service Questionnaire in advance.

We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.

If you have any queries about the role, please email: [e-mail].

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.