Administrator

HR GO Group; Ashford; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

HR GO Group is seeking an Administrator to join our Ashford admin team. You will handle customer interactions and order processing, keep records up to date, troubleshoot issues, and oversee the progress of ongoing orders to ensure timely and accurate delivery.

The role requires reliable, customer-focused applicants with proven admin or customer service experience. Monday to Friday 09:30 - 17:00, permanent position with a salary of £27,000 - £30,000 per annum.

Qualifications

• Proven experience in an administrative or customer service role involving order processing
• Strong verbal and written communication skills; comfortable speaking with customers
• Accurate data entry and record keeping with strong attention to detail
• Good problem solving skills and the ability to troubleshoot issues effectively

Responsibilities

• Speak with customers by phone and email to take orders, answer queries, and provide updates
• Process orders accurately using internal systems and follow established procedures
• Maintain and update customer and order records to ensure data integrity
• Troubleshoot order-related issues, coordinate with relevant teams to resolve problems, and communicate outcomes to customers
• Manage ongoing orders from receipt through to fulfilment, tracking progress and escalating delays or exceptions when necessary
• Prioritise workload to meet deadlines and support peak periods
• Provide excellent customer service and build positive customer relationships

Skills

Order processing

Data entry

Customer service

Communication

Problem solving

Job description

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Administrator

Job Reference: 220526/cj1

Admin and Secretarial Ashford, Kent £27000 - £30000 per annum Permanent

Job Title: Administrator
Location: Ashford
Salary: £27,000 - £30,000 per annum
Hours: Monday to Friday 09:30 - 17:00

We are looking for a reliable and customer focused Administrator to join our clients admin team. The successful candidate will manage customer interactions and order processing, keep records up to date, troubleshoot issues, and oversee the progress of ongoing orders to ensure timely and accurate delivery.

Key responsibilities

• Speak with customers by phone and email to take orders, answer queries, and provide updates
• Process orders accurately using internal systems and follow established procedures
• Maintain and update customer and order records to ensure data integrity
• Troubleshoot order-related issues, coordinate with relevant teams to resolve problems, and communicate outcomes to customers
• Manage ongoing orders from receipt through to fulfilment, tracking progress and escalating delays or exceptions when necessary
• Prioritise workload to meet deadlines and support peak periods
• Provide excellent customer service and build positive customer relationships

Skills and experience

• Proven experience in an administrative or customer service role involving order processing
• Strong verbal and written communication skills; comfortable speaking with customers
• Accurate data entry and record keeping with strong attention to detail
• Good problem solving skills and the ability to troubleshoot issues effectively

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