Customer Liaison Coordinator (12 month FTC)

UCC Coffee; Milton Keynes; On-site; GBP 26,000 - 32,000; Full time

Job summary

UCC Coffee in Milton Keynes is seeking a proactive Service Support Coordinator for a 12 Month Fixed Term Contract. You will review open service jobs, generate customer reports, and manage third party systems to deliver dedicated support to UCC National accounts.

You will liaise with key accounts and facilities teams, maintain customer reports in Excel, and ensure SLAs are consistently met while building strong relationships across regional management and engineers for site access and visibility.

Qualifications

• Good geographical knowledge of the UK and Ireland.
• Excellent verbal and written communication skills.
• Able to multi task and prioritise workload in a pressurised environment.
• Confident user of MS Outlook, Word and Excel (intermediate level).
• Demonstrable business improvement experience, focused on collaboration and service delivery.
• Flexible approach to work (required to work 1 in 4 weekends + occasional bank holidays).

Responsibilities

• Liaise with key accounts and third party facilities teams, maintaining a strong relationship with key stakeholders.
• Set-up and maintain customer reports using MS Excel, regularly review open jobs and ensure SLAs are met.
• Build strong relationships within customers’ regional management structure, delivering excellent customer service.
• Manage and onboard third party facilities software and guarantee jobs are logged/closed correctly to ensure the customer has visibility of outstanding calls.
• Monthly review of external third party reports and feedback to customers.
• Consistent review of Planned Preventative Maintenance schedules to ensure compliance.
• Work closely with account managers and attend on and off site customer meetings when required.
• Liaise with engineers to ensure achievement of site access processes.

Skills

UK & Ireland geography

Verbal and written communication

Multi-tasking and prioritisation

MS Outlook

MS Word

MS Excel (intermediate)

Collaboration and service delivery

Tools

MS Excel

MS Outlook

MS Word

Job description

• Location Milton Keynes,Milton Keynes, MK7 8AT,United Kingdom
• Employee Type Fixed Term Contract

Description

12 Month Fixed Term Contract

Working closely with the planning and account management teams, the role will be responsible for reviewing open service jobs, customer reporting and third party systems management in order to provide dedicated, pro-active service support to UCC National accounts.

The Role:

• Liaise with key accounts and third party facilities teams, maintaining a strong relationship with key stakeholders
• Set-up and maintain customer reports using MS Excel, regularly review open jobs and ensure Service Level Agreements (SLAs) are met
• Build strong relationships within customers’ regional management structure, delivering excellent customer service
• Manage and on-board third party facilities software and guarantee jobs are logged/closed correctly to ensure the customer has visibility of outstanding calls
• Monthly review of external third party reports and feedback to customers
• Consistent review of Planned Preventative Maintenance schedules to ensure compliance
• Work closely with account managers and attend on and off site customer meetings when required
• Liaise with engineers to ensure achievement of site access processes

The Person:

• Good geographical knowledge of the UK and Ireland
• Excellent verbal and written communication skills
• Able to multi task and prioritise workload in a pressurised environment
• Confident user of MS Outlook, Word and Excel (intermediate level
• Demonstrable business improvement experience, focused on collaboration and service delivery
• Flexible approach to work (Required to work 1 in 4 weekends + occasional bank holiday cover)