Customer Enquiries Advisor - Shape Student Services

Oldham College and University Campus Oldham; Oldham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

49 days’ holiday

Pension contributions 16.8%

Free counselling and wellbeing support

Retail discounts

Enhanced family-friendly policies

Paid special leave

Training and development opportunities

Free breakfast Fridays

On-site facilities including canteens

Free parking and electric car scheme

Cycle to work scheme

Job summary

Oldham College is seeking a committed Customer Enquiries Advisor to support the effective delivery of College services and priorities. You will handle front-desk enquiries, provide information to students, employers, and partners, and support the bursary team with initial assessments of applications.

The role emphasises customer service, communication skills, and ability to manage busy workloads within a supportive college environment.

Qualifications

• Ability to work in a busy, fast-paced environment.
• Excellent verbal communication skills.
• GCSE Maths and English grade 4/C or equivalent.

Responsibilities

• Carry out a range of reception and switchboard duties, including handling enquiries and reports.
• Provide accurate, current information and advice to the public, partners, students and employers.
• Support bursary enquiries by responding and assessing applications.
• Promote excellent customer service across all communication channels.
• Follow college policies, safeguarding and equality commitments.

Skills

Verbal communication

Workload management

People skills

Time management

Education

GCSE Maths and English (4/C or equivalent)

Job description

Oldham College is seeking a committed Customer Enquiries Advisor to support the effective delivery of College services and priorities. You will handle front-desk enquiries, provide information to students, employers, and partners, and support the bursary team with initial assessments of applications.

The role emphasises customer service, communication skills, and ability to manage busy workloads within a supportive college environment.