Customer Enquiries Advisor — Flexible Working

Oldham College; Shaw; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

49 days holiday

Pension contributions 16.8%

Free counselling and wellbeing support

Retail discounts

Enhanced family-friendly policies

Paid special leave

Training and development opportunities

Free breakfast Fridays

On-site facilities including canteens

Free parking

Cycle to work

Job summary

Oldham College in Greater Manchester invites applications for a Customer Enquiries Advisor to support the delivery of college services. You will handle reception and switchboard duties, provide accurate information to the public, partners, and students, and help the bursary team with enquiries.

The role emphasizes excellent customer service, managing workload to meet deadlines, and promoting the college's policies on safeguarding and inclusion.

Qualifications

• Ability to work in a busy and fast paced environment.
• Excellent verbal communication skills.
• Ability to manage and prioritise own workload to ensure deadlines are met.
• Excellent people, communication and management skills.

Responsibilities

• Carry out a range of reception and switchboard duties, including handling enquiries and reports.
• Provide accurate, current, impartial and accessible information and advice on all areas of the College to the public, external partners, prospective and current students, and employers.
• Support the Bursary Team by responding to and, where possible, resolving bursary enquiries, including conducting initial assessments of applications.
• Contribute to the work of Student Services and promote excellent customer service across all communication channels.
• Carry out duties in line with College policies and procedures, including safeguarding and equality commitments

Skills

Verbal communication

Prioritization

Customer service

Workload management

Education

GCSE Maths & English

Job description

Oldham College in Greater Manchester invites applications for a Customer Enquiries Advisor to support the delivery of college services. You will handle reception and switchboard duties, provide accurate information to the public, partners, and students, and help the bursary team with enquiries.

The role emphasizes excellent customer service, managing workload to meet deadlines, and promoting the college's policies on safeguarding and inclusion.