Customer Enquiries Advisor

Oldham College; Shaw; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

49 days holiday

Pension contributions 16.8%

Free counselling and wellbeing support

Retail discounts

Enhanced family-friendly policies

Paid special leave

Training and development opportunities

Free breakfast Fridays

On-site facilities including canteens

Free parking

Cycle to work

Job summary

Oldham College in Greater Manchester invites applications for a Customer Enquiries Advisor to support the delivery of college services. You will handle reception and switchboard duties, provide accurate information to the public, partners, and students, and help the bursary team with enquiries.

The role emphasizes excellent customer service, managing workload to meet deadlines, and promoting the college's policies on safeguarding and inclusion.

Qualifications

• Ability to work in a busy and fast paced environment.
• Excellent verbal communication skills.
• Ability to manage and prioritise own workload to ensure deadlines are met.
• Excellent people, communication and management skills.

Responsibilities

• Carry out a range of reception and switchboard duties, including handling enquiries and reports.
• Provide accurate, current, impartial and accessible information and advice on all areas of the College to the public, external partners, prospective and current students, and employers.
• Support the Bursary Team by responding to and, where possible, resolving bursary enquiries, including conducting initial assessments of applications.
• Contribute to the work of Student Services and promote excellent customer service across all communication channels.
• Carry out duties in line with College policies and procedures, including safeguarding and equality commitments

Skills

Verbal communication

Prioritization

Customer service

Workload management

Education

GCSE Maths & English

Job description

ABOUT OLDHAM COLLEGE

Oldham College is one of the largest further education providers in Greater Manchester, supporting thousands of students each year to develop the skills, knowledge, and confidence they need for their future.

We work closely with local employers, universities, and community partners to deliver education and training that meets the needs of our region. Our staff play a vital role in creating a supportive, inclusive environment where students and colleagues can thrive.

Every role at the College contributes to helping people achieve their potential.

ABOUT THE ROLE

We are seeking a committed Customer Enquiries Advisor to support the effective delivery of College services and priorities.

KEY RESPONSIBILITIES

In this role you will:

• Carry out a range of reception and switchboard duties, including handling enquiries and reports.
• Provide accurate, current, impartial and accessible information and advice on all areas of the College to the public, external partners, prospective and current students, and employers.
• Support the Bursary Team by responding to and, where possible, resolving bursary enquiries, including conducting initial assessments of applications.
• Contribute to the work of Student Services and promote excellent customer service across all communication channels.
• Carry out duties in line with College policies and procedures, including safeguarding and equality commitments

SKILLS AND EXPERIENCE

We are looking for someone who can demonstrate:

• The ability to work in a busy and fast paced environment.
• Excellent verbal communication skills.
• The ability to manage and prioritise own workload to ensure deadlines are met.
• Excellent people, communication and management skills.
• GCSE Maths and English grade 4/C or equivalent.

WHY JOIN US

We offer a supportive working environment with opportunities to develop and progress. Benefits include:

• 49 days’ holiday, supporting work–life balance, including 30 bookable days plus bank holidays, efficiency days, and Christmas closure
• Pension contributions of 16.8%
• Free counselling and wellbeing support
• Retail discounts through our benefits platform
• Enhanced family-friendly policies
• Paid special leave
• Training and development opportunities
• Free breakfast Fridays
• On-site facilities including canteens and a day nursery
• Free parking and electric car scheme
• Cycle to work scheme

INCLUSION AND FLEXIBILITY

We are committed to equality, diversity, and inclusion and welcome applications from all sections of the community.

We are a Disability Confident employer and guarantee an interview to disabled applicants who meet the essential criteria.

We support the Armed Forces Covenant and welcome applications from serving personnel, veterans, and military families.

Flexible working options may be available depending on the role.

SAFEGUARDING

The College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

This role is subject to pre-employment checks, which may include an enhanced DBS check, DfE barred list check, online searches, and references.

It is a criminal offence under the Rehabilitation of Offenders Act 1974 to apply for regulated activity roles if barred from working with children or vulnerable adults.

USE OF AI IN APPLICATIONS

We recognise that candidates may choose to use AI tools to support their application. If you do use AI, please ensure the information you submit accurately reflects your own skills, experience, and achievements. You may be asked to discuss your application during the recruitment process.