Field Service Engineer

NCR Atleos Corporation; Birmingham; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Personal use of company vehicle

24 days holiday

Competitive pension scheme

Private medical cover

Lifestyle discounts

Job summary

A leading financial technology firm is seeking a Customer Engineer in Birmingham. The role involves diagnosing and repairing ATM modules on-site and ensuring customer satisfaction. Ideal candidates will have a valid UK manual driving license and strong experience in IT or mechanical repair. Benefits include a competitive salary, personal use of the company vehicle, and comprehensive health cover. Join us to embrace our innovative culture and embark on new adventures.

Qualifications

• Valid Full UK manual driving license is a must.
• Experience in IT or mechanical repair is required.
• Strong problem-solving skills and quick learning ability.

Responsibilities

• Diagnose faults and repair ATM modules on-site.
• Install and maintain equipment in assigned territory.
• Ensure customer satisfaction and compliance with Service Agreements.

Skills

Valid Full UK manual driving license

Strong local geographical knowledge

Experience in break/fix, IT, computer/mechanical repair

Basic computer hardware and software knowledge

Experience with Windows operating systems

High level of mechanical/electrical aptitude

Excellent interpersonal skills

Ability to work independently

Job description

**MAIN RESPONSIBILITIES:****Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!*** Job Title: **Customer Engineer*** Location: **Birmingham -** Field Work* Salary: **£30,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis**KEY QUALIFICATIONS:*** **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure**PREFERRED QUALIFICATIONS (NOT ESSENTIAL):*** NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experience**WHAT WE CAN OFFER YOU:*** **£30,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.#LI-DNI #LI-WB1* Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.